Privacy Policy
Last updated: April 6, 2026
1. Information We Collect
When you create an account, we collect your name, email address, and organization details. When end-users interact with an embedded chatbot, we collect conversation transcripts, optional email addresses provided during chat, and basic device/browser metadata (IP address, user agent) for rate limiting and security.
2. How We Use Your Information
We use collected data to operate the service, deliver AI-powered support responses, route conversations to human agents, generate conversation insights, and improve our platform. We do not sell your data to third parties.
3. Third-Party Processors
We share data with the following service providers as necessary to operate the platform:
- Clerk — authentication and user management
- Stripe — payment processing and subscription billing
- Groq / OpenAI — AI language model inference for chat responses
- Supabase — database hosting and realtime communication
- Vercel — application hosting and edge delivery
- Sentry — error monitoring and performance tracking
4. Data Retention
Conversation data is retained for as long as the organization account is active. You may request deletion of your data at any time by contacting us.
5. Cookies
We use essential cookies for authentication (provided by Clerk) and session management. We do not use advertising or tracking cookies.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at the email below.
7. Contact
For privacy-related inquiries, email us at privacy@mimechat.com.